Frequently asked questions

Orders are dispatched within 1 to 3 business days, then take roughly 3 to 14 days door to door depending on the product. The exact window is printed on each product page. Products that ship from a US warehouse arrive fastest.

Shipping is calculated and shown at checkout before you pay. You never pay anything you have not seen first.

No. We ship to addresses in the United States only.

From our supplier's warehouses. Some products ship from a US warehouse and say so on the product page. Others ship from further away, which is why their delivery windows are longer.

Once your parcel has a tracking number you get a shipping email with it. Paste the number into our order tracking page to follow the parcel.

Email us as soon as you can with your order number. Orders are dispatched within 1 to 3 business days, so we can only change or cancel one that has not yet been dispatched. After that, you can return it under the returns policy.

You can request a return or refund within 30 days of receiving your order. Items must be unused and in original condition. Contact us with your order number and we reply with return instructions before you send anything back.

The customer pays return shipping, unless the item arrived damaged, defective or not as described. In that case original shipping is refunded too.

Tell us within 30 days of delivery and include a photo. We will send a replacement or refund the item price.

If it has not arrived within 30 days of your purchase, contact us and we will either locate it or refund you.

Checkout is run by Shopify. Cards, Apple Pay, Google Pay, PayPal and Shop Pay appear at checkout where your device and region support them.

You enter payment details on Shopify's checkout, not on this site, so we never see your card number. We keep your email address only if you give it to us for a first-order code or a product request, and every email has an unsubscribe link.

Before pricing a product we look at what buyers actually paid for the same kind of thing: the median sold price on eBay and how many sold. Where we can, we price at or under that median. The numbers and the date we read them are on each product page and in our open data.

Our market pages cover many products we measured but do not sell. If you want one of them, use the request form and we will email you once when we stock it.