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Help · returns · mirrors our store policy

Returns and refunds

You can request a return or refund within 30 days of receiving your order. This page restates our store refund policy in plain steps; if the two ever differ, the policy on the store (linked below) is the one that applies.

How to start a return

  1. Contact us with your order number and the reason for the return. Use the contact page.
  2. We reply with return instructions before you send anything back.
  3. Items must be unused and in their original condition.

Damaged, defective or not as described

If an item arrives damaged, defective or not as described, tell us within 30 days of delivery and include a photo. We will send a replacement or refund the item price.

Refunds and who pays shipping

  • Refunds go back to your original payment method once we approve the request.
  • Original shipping charges are refunded only when the item arrived damaged, defective or not as described.
  • For other returns, return shipping is paid by the customer.

If your order never arrives

If an order has not arrived within 30 days of purchase, contact us and we will either locate it or refund you.

The authoritative text is the store refund policy. Last checked against it on 2026-11-03.

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