Help · order tracking

Track your order

Paste the tracking number from your shipping email below. The button opens a public, carrier-neutral tracker (17TRACK) in a new tab with your number already filled in.

Follow your parcel

The tracker is run by a third party. We send only the number you type, and only when you press Track. Some carriers show nothing for the first few days after dispatch.

Where to find your tracking number

It is in the shipping email you get once the parcel has been handed to a carrier. Search your inbox (and spam folder) for "Nuva Supply".
No email yet? Orders are dispatched within 1 to 3 business days, so the email can take that long to arrive.
You can also find it on your order status page, linked from your order confirmation email.

If nothing moves

A tracker can sit on "label created" or show no scans for several days after dispatch, especially on longer routes. That alone does not mean the parcel is lost. If the tracker shows no movement for a week, or the order has not arrived within 30 days of purchase, contact us with your order number and we will chase it, send a replacement or refund you (see returns).